FAQ

Contact

How can I contact you?

For any questions about our products, your order, or general support, please email us at info@tiny-garden-room.com. We aim to reply within 24–48 hours.

Shipping

Do you ship internationally?

Yes, we ship worldwide. Shipping costs are calculated automatically at checkout based on your destination.

How long does delivery take?

Most international orders are delivered within 5–11 business days after processing. Times may vary depending on your location and customs clearance.

Which shipping carriers do you use?

We partner with a selection of trusted shipping carriers and local logistics providers to deliver your order safely and efficiently. The specific carrier for your order will be assigned based on your location to ensure the best possible service.

Will I get a tracking number?

Yes. Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor its progress.

Orders & Products

Can I change or cancel my order?

Please get in touch with us within 12 hours of placing your order at info@tiny-garden-room.com to request changes or cancellation. We cannot modify orders once they have entered the shipping process.

Will I receive order confirmation and updates?

Yes. You will receive automatic email notifications when:

Your order is confirmed

Your item has shipped

Your package is out for delivery

If you do not see these emails, please check your spam/junk folder.

Can the items be personalized?

This specific kit does not currently offer personalization options. However, you are welcome to creatively customize your finished piece!

Returns & Support

What is your return policy?

We offer a 30-day return policy for items that are unused, unassembled, and in their original packaging. To initiate a return, please email us at info@tiny-garden-room.com with your order number.

What if my order arrives damaged or is missing parts?

We apologize for any inconvenience. Please contact us within 7 days of delivery at info@tiny-garden-room.com with photos of the issue. We will promptly arrange for replacements.

Do you offer bulk or corporate orders?

Yes. For inquiries regarding wholesale, bulk discounts, or corporate gifting, please email us at info@tiny-garden-room.com with your requirements.

Still have questions?

We're here to help! Feel free to reach out anytime at info@tiny-garden-room.com, and we'll get back to you as soon as possible.