Refunds & Return

Refunds & Returns Policy

At Tiny Garden Room, we are committed to your complete satisfaction with our products. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Unopened, unused, and in its original, resalable condition

  • In the original packaging with all included parts and accessories

  • Return requested within 30 days of the delivery date

  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items:

  • Items that have been assembled, modified, or used

  • Opened packages or kits with missing components

  • Products damaged due to improper handling or assembly

2. Return Process

Step 1: Contact Us
Before returning any item, please contact our customer service team at info@tiny-garden-room.com with:

  • Your order number

  • Reason for return

  • Photos of the item (if applicable)

Step 2: Return Authorization
We will review your request and, if approved, provide you with:

  • Return shipping address

  • Specific instructions for your return

Important: Returns sent without authorization may not be accepted or processed.

3. Return Shipping

  • Customer is responsible for return shipping costs unless the return is due to our error or defective product

  • We are not responsible for items lost or damaged during return shipping

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds:

  • Will be processed within 5-10 business days

  • Issued to the original payment method

  • Exclude original shipping charges (unless return is due to our error)

Timeline:

  • Refund processing: 5-10 business days after return approval

  • Bank/credit card processing: Additional 3-10 business days, depending on your financial institution

5. Damaged or Defective Items

If you receive a damaged or defective item:

Within 7 days of delivery:

  1. Contact us immediately at info@tiny-garden-room.com

  2. Provide photos/video showing the damage or defect

  3. Include your order number and product details

We will promptly arrange for:

  • Replacement parts or full product replacement

  • Return shipping label (if return is required)

  • Refund if replacement is not available

After 7 days of delivery:
Please contact us to discuss available solutions. We may require additional verification or offer partial solutions depending on the circumstances.

6. Missing Parts or Components

If your kit is missing parts:

  • Contact us within 14 days of delivery

  • Provide photos showing the contents received

  • We will ship missing parts free of charge

7. Incorrect Items Received

If you receive an incorrect item:

  • Contact us within 7 days of delivery

  • Do not open or use the item

  • We will ship the correct item immediately

8. Exchange Policy

We currently do not offer direct exchanges. To exchange an item:

  1. Return the original item following our standard return process

  2. Place a new order for the desired item

9. Non-Refundable Situations

Refunds will not be issued for:

  • Items returned after 30 days

  • Products damaged due to customer misuse

  • Assembly errors or modifications

  • Returns without proper authorization

  • Items not in original condition

10. Chargebacks and Disputes

We encourage customers to contact us directly to resolve any issues before initiating chargebacks or payment disputes. We will work diligently to find a satisfactory solution.

Unauthorized chargebacks may result in:

  • Account suspension

  • Blacklisting from future purchases

  • Legal action to recover costs

11. Contact Information

For return-related inquiries:
Email: info@tiny-garden-room.com
Subject Line: Return Request - [Your Order Number]
Response Time: 24-48 hours during business days

12. Policy Changes

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website.

Note: This policy does not affect your statutory rights as a consumer. For any questions not covered here, please contact our customer service team.